FAQ

FREQUENTLY ASKED QUESTIONS – MONSIEUR LAURENT

1. What products does Monsieur Laurent sell?
Monsieur Laurent offers a curated selection of clothing designed for everyday wear. Our focus is on simple, stylish pieces that combine comfort, quality, and versatility.

2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom. No minimum spend is required.

3. What is the delivery time?
Orders are typically delivered within 5–10 business days. Delivery times may vary depending on location, demand, or external factors.

4. Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

5. What payment methods do you accept?
We accept major Creditcards like Visa, Mastercard and Amex, and we have Apple Pay. We using Whop as our payment provider.

6. In which currency are prices shown?
All prices on our website are displayed and charged in British Pounds (GBP £).

7. What is your return policy?
You can return your order within 30 days of receiving it, provided the items are unused and in their original condition.

8. Who covers the return costs?
If your item is faulty, incorrect, or damaged upon arrival, we will cover the return costs. For all other returns, shipping costs are the responsibility of the customer.

9. How do I start a return?
To start a return, please contact our support team at info@monsieur-laurent.com with your order number and reason for return. We will guide you through the process.

10. How can I contact customer support?
You can reach us at info@monsieur-laurent.com .We aim to respond within 24 hours on business days.

11. Who operates Monsieur Laurent?
Monsieur Laurent is operated by a company based in the Netherlands. We are committed to providing a transparent and reliable online shopping experience.